Support Centre

Support Centre

Where on hand to assist you if you can not find an answer to your question in the F.A.Q section.
Submit a ticket below and we will be right with you.


Questions & Answers

Find the most asked questions by our customers below

General

1Device Warranty
All hardware provided by the AIMC Solutions Group Limited or a certified partner is covered for the term of your contract no matter the length.

As long as you’re subscribed to our services we guarantee that the hardware works 100%.

If any problems occur, or should the hardware fail we will fix it or replace it free of charge.
2Subscriptions
3What happens if I cancel my subscription
4Can I your services first
 

Data & Security

1Is my data secure?
Yes. All data is transmitted over a secured private network and APN.
All data is encrypted and stored behind a 256bit secured site.
2Is my privacy protected?
Yes. We respect and protect your privacy. You are in total control of your data and we never use your personal information for other purposes or sell your information to third parties.
3Where is my data stored?
Your data is stored on our privately run dedicated servers.
We use only the top-of-the-shelve hardware and configurations.
4Is it safe to use your hardware on my vehicles?
Yes! There are some systems on the market which are easily accessible and which can make you hack into the vehicle. Most of these systems are driven by hardware that communicates through your cellphone, Wi-Fi, Bluetooth or NFC. Our supplied control units don’t have such communication channels and the units only sends fully encrypted data through a secured and private network (APN).